Whenever you need us

Questions? We have an answer!

We are here to answer any questions. You can either call or write us an email: We usually respond within an hour. If you have any problems, please contact us, so that we can quickly solve it.

Contact

We welcome all feedback and comments from our customers to help improve our website, our service, and comprehension of our services.


General Questions

How does topcorrect offer quality service at such reasonable prices?
How can I be sure of receiving high quality results?
How does topcorrect ensure that my information remains confidential?
My document is very academic. How does topcorrect make sure that the context and meaning is not changed?
What does the topcorrect quality promise mean?

Questions about the process

How exactly does topcorrect edit on my document?
Which types of files will topcorrect accept?
How does topcorrect perform the word count for my document?
How does test correction work?
How do I pay topcorrect?


How does topcorrect offer quality service at such reasonable prices?

In order to keep our company’s structure lean and efficient, we have automated our process as much as possible. This allows us to save unnecessary costs and to pass along a significant portion of our fee directly to the proofreaders.

Back


How can I be sure of receiving high quality results?

We have a three-pronged approach to guarantee quality. First, we only work with experienced and well-trained editors. Second, our “four-eyes principle” ensures that two editors look at each document we receive. Third, we request and evaluate feedback from each customer in order to constantly improve our service.

Back


How does topcorrect ensure that my information remains confidential?

The confidentiality of your work is as important to us as the quality of ours. Our editors are contractually obligated to keep all work confidential. We have personally screened each of our editors and we control access to your document. For more details, review our Privacy Policy.

Back


My document is very academic. How does topcorrect make sure that the context and meaning is not changed?

Our approach is to always correct with caution and with a careful eye to the complexity of the document. When in doubt, we’ll always offer an alternative version of the text in the comments section. And, in exceptionally complex or ambiguous situations, a proofreader will get in touch with you, directly via email, to clear up any confusion.

Back


What does the topcorrect quality promise mean?

We promise quality and if you still see a reason to complain about our performance, you get your money back - 100%.

We include the following cases:

Please contact our support (email) and tell us the details.

Back


How exactly does topcorrect edit on my document?

Your document will be returned with all edits made using the “track changes” tool, so you’ll know exactly what we’ve changed and where. If something is unclear to the proofreader, or if they want to alert you to certain inconsistencies, you’ll see it in the comments in the margin. With the review feature, you can either accept all changes or choose specific edits to accept while also taking our comments into consideration.

Back


Which types of files will topcorrect accept?

We accept all common text files (MS Word, Open Office, LaTeX). If your document is in another format, contact us and we’ll do our best to come up with a solution. And either way, we promise to get back to you!

Back


How does topcorrect perform the word count for my document?

We use the "word count " tool in the word processing program. As we correct every part of the text, we also include captions and footnotes in the final count.

Back


How does test correction work?

We will correct a test page of your document and make it available to you online. If you are happy with the results, you’ll find a link where you can confirm that you want us to finish the correction. The document will still be in our system, so you won’t have to upload it again. If you don’t request a full correction, we will delete your document within 6 weeks.

Back


How do I pay topcorrect?

You can make payments directly online with PayPal, or with a debit or credit card. We have no hidden or extra charges – you’ll only pay for your correction.

Back